Paid team workspaces can add local collaboration metadata to messages opened in Mail Hub.
- Assign the conversation to a team member.
- Set Open, Pending or Done.
- Set Low, Normal, High or Urgent priority.
- Add a due date for follow-up.
- Add internal notes visible only inside the organization workspace.
These controls do not modify the external email body. They are stored as Mail Hub collaboration metadata and can surface in Work Queue when follow-up is due or high priority.